How long will it be before I receive my order?
Once you receive a shipping confirmation email, your item(s) will be delivered via the shipping method you selected.
Please allow at least 48 hours after receiving your shipment confirmation email before clicking the tracking link. This gives the courier time to pick up your order from the shipping location.
My tracking number shows as delivered but I haven’t received my order. What should I do?
If you see that the package was delivered but you haven’t received it, be sure to check around your property, with your neighbors, with any other members of your household or any dedicated parcel area.
The package may have been left in a secure location (lockers, storage, etc.) if you weren’t around at the time of delivery. If you still can’t locate it, please wait 48 business hours post-delivery to chat or call us, and we will gladly get to the bottom of it.
How do I pick up my order in-store?
You will receive an email when your order is ready for pick up. When you get to the store, please present the confirmation email or your original receipt, as well as a photo ID to a store associate. You have 28 days to pick up your order in-store. If you do not pick up your order within this time frame, please contact us.
I ordered multiple items. Will I receive them separately?
It is possible that orders that contain more than one item will ship from different locations at different times. You will receive an email update and tracking information for every possible shipment.
Do you deliver on weekends?
At this time, we do not offer weekend delivery. Our standard delivery days are Monday to Friday, excluding statutory holidays.
If you place an order over the weekend, it will be processed within the next 2 business days.
What courier do you use?
All of our orders are shipped with FedEx.